Contact
Ask us a question
Whether you want to understand a feature, check what something costs, raise a privacy request or tell us about a concern, this is the place to do it.
Choose the subject that fits
Product questions are about what the workspace does. Registering and access covers registration and what follows. Costs covers prices and fees. Privacy is for questions about your data, withdrawing consent, opting out of calls or asking for deletion. Complaints and concerns is for anything you think we have got wrong.
A useful message says what you are trying to do and what you have already read. Please leave out passwords, one-time codes, card numbers, bank details and account numbers.
01 · Writing to us
How to get a useful answer
Say what you are trying to understand and what you have already read. “How does the risk ruler treat a stop on the other side of my entry?” can be answered in a sentence. “Is this good?” cannot.
For costs, tell us which cost you are asking about: the workspace, a deposit or a broker fee. For privacy, say whether you want to see, correct or delete your details, withdraw consent or opt out of calls. For a complaint, describe what happened, when, and what you would like us to do.
We can explain how the workspace and the tools work. We cannot tell you whether a trade is a good idea, whether trading is suitable for your finances, or what any price will do next, because that would be personal advice and we do not give it.
02 · Channels
How we can be reached
General questions: [email protected] or this form. Complaints: [email protected] or this form. We acknowledge complaints within 48 business hours and respond fully within 10 business days. Post: Quantum Software Technologies Ltd, 128 City Road, London EC1V 2NX, United Kingdom. We do not publish a telephone number or support hours.
Messages sent through this form are used to reply to you, not to register you with a broker; registering is a separate form with its own consent. If you ever receive a message in Zeniteri’s name that asks for payment or security details, do not reply to it; tell us about it here instead.
Zeniteri does not hold or access your broker account. If your question concerns a transaction, a withdrawal or the security of an account with a broker, please contact that broker directly.
03 · Questions